FAQs
Shipping Sh*zzle
Boy, you drive a hard bargain. If you purchase over £100 worth of the good stuff our delivery people will provide it for free - out of the goodness of their hearts. So fill that cart.
Assuming it's unopened, unused, untouched by human hands, we're happy to take it back. Just email us first to let us know why. We'll send you the address to send it back to.
We have two standard rates depending on the size of the part(s) you're ordering. Normally, this is £2.60 for smaller items and £6.95 for larger items (or multiple products).
Nope, just the UK at the minute - since Brexit we're isolationists to the core of course. Give us a nice cuppa and some Eastenders - who even needs Brussels?! Although the Spanish do make some pretty good beer, so perhaps we'll be expanding into Europe soon.
Particular Part Problems?
Our curated range is still growing, so we're welcome to suggestions - just drop us a line using the chat feature, and we'll consider adding the part to Gromstar. If we can source a good one, we'll add it to the lineup.
If you're unsure about anything, just reach out to us using the Chat Feature or Contact Us page, and one of our experts will get you sorted. Remember, there's no shame in seeking professional help 🧡
Rental driving you mental?
We know many customers already have their own technical expertise, and so the cost for maintenance from our team is excluded by default. Instead, for those who need it we provide a maintenance package which can be added to any new or existing rental purchase.
If you're unsure about whether your bike needs some technical TLC, get in touch with us - our experts are always happy to advise! Neat, huh?
Answer to help your customers feel more comfortable completing their purchase.
Course, champion - whether you've ordered the wrong size or your kid has outgrown their bike mid-contract, we know flexibility is key. You can swap your bike up to 2 times across your rental period - just follow the steps on your Gromhub page.
Answer to help your customers feel more comfortable completing their purchase.
Answer to help your customers feel more comfortable completing their purchase.